Returns & Refund Policy
At VoVoDeal, we want you to have a simple and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
Return Period
You may request a return within 30 days from the date of delivery.
To be eligible for a return, the product must be:
Unused and in its original condition
Complete with all original accessories, parts, and packaging
In a condition suitable for resale
Some products may not be eligible for return due to their nature. Any applicable non-returnable items will be clearly identified on the product page.
Complete with all original accessories, parts, and packaging
In a condition suitable for resale
Some products may not be eligible for return due to their nature. Any applicable non-returnable items will be clearly identified on the product page.
How to Request a Return
To request a return, please contact our customer service team within 30 days of delivery and provide:
Your order number
The product(s) you wish to return
The reason for the return
Photos or other information if requested by our customer service team
Our customer service team will review your request and provide return instructions if the return is eligible. Please do not send products back before receiving return instructions from us.
The product(s) you wish to return
The reason for the return
Photos or other information if requested by our customer service team
Our customer service team will review your request and provide return instructions if the return is eligible. Please do not send products back before receiving return instructions from us.
Returns for Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photos of the package and the product to help us verify the issue.
After verification, we may provide one of the following solutions:
Replacement of the affected product
Refund of the affected product
For confirmed damaged, defective, incomplete, or incorrect items, we will cover the applicable return shipping costs.
Refund of the affected product
For confirmed damaged, defective, incomplete, or incorrect items, we will cover the applicable return shipping costs.
Returns for Non-Quality Reasons
If you want to return a product for reasons other than a product defect, damage, or incorrect item, the return may be accepted provided that the product meets our return conditions.
For non-quality-related returns:
The customer is responsible for the return shipping cost.
The original shipping fee is non-refundable.
Return shipping costs may be deducted from the refund amount where applicable.
The original shipping fee is non-refundable.
Return shipping costs may be deducted from the refund amount where applicable.
Products That Cannot Be Returned
A return may be refused if the product:
Has been used, damaged, or altered after delivery
Is missing parts, accessories, or original packaging
Is not in a condition suitable for resale
Is clearly identified as non-returnable on the product page
If a returned product does not meet the return requirements, we may be unable to issue a refund.
Is missing parts, accessories, or original packaging
Is not in a condition suitable for resale
Is clearly identified as non-returnable on the product page
If a returned product does not meet the return requirements, we may be unable to issue a refund.
Order Cancellation Before Shipment
If your order has not yet been shipped, you may contact us to request cancellation.
If the cancellation is approved, the refund will be processed to the original payment method within 3 business days.
Orders That Have Already Been Shipped
Once an order has been shipped, it cannot be cancelled as an unshipped order.
If you no longer want the product, you may request a return after delivery in accordance with this Returns & Refund Policy.
Please contact our customer service team to receive return instructions.
Partial Returns
If you only want to return part of an order, you may request a partial return within 30 days of delivery.
The returned products must meet the return conditions described above.
If returning part of an order causes the remaining items to no longer qualify for a promotional discount, the applicable discount adjustment may be deducted from the refund amount.
Refunds
Once the returned product has been received and inspected, we will confirm whether the return meets our return requirements.
If the return is approved, the refund will be processed within 3 business days.
Refunds will normally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
For approved non-quality-related returns, the refund generally covers the product price only. Original shipping charges are non-refundable.
Return Address
Please contact our customer service team before sending any return.
Luminex Commerce Private Limited
Plot No-213, Bamnauli Village
Near Blue Dart Warehouse, Sector 28 Dwarka
New Delhi - 110077
India
Phone: +91 92666 85292
For return assistance, please contact our customer service team and provide your order number.
Plot No-213, Bamnauli Village
Near Blue Dart Warehouse, Sector 28 Dwarka
New Delhi - 110077
India
Phone: +91 92666 85292
For return assistance, please contact our customer service team and provide your order number.
Important Information
We reserve the right to refuse a return or refund if the returned product does not meet the conditions stated in this policy.
This policy applies to purchases made through VoVoDeal and is subject to applicable laws and regulations in India.