Returns, Refunds & Exchanges
I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from VoVoDeal.com you can return your item(s) for a full refund within 30 days of purchase. (Returns must be undamaged, in the state you received them, and in the original packaging.)
1. Go to the website and click on [ Your Account ] in the upfor right hand corner.
2. Log in to your account using your email address and password.
3. Click on My Account and click on [ My messages ] and write to us about the item(s) you wish to return.
4. Our Customer Loyalty Team is available 24 hours a day and will respond to your message for all details about the return as quickly as possible.
Make sure the item(s) is in its original packaging, For the vast majority of returns, it takes about 15-30 Business Days for us to get your package at the delivery center, inspect your return, process it into inventory, and complete your refund.
Can I exchange my order instead of returning it?
As a VoVoDeal.com customer you have the option of exchanging an eligible order instead of returning it for a refund. An exchange requires the original order to be returned to VoVoDeal within 30 days. Please contact us and we will gladly share more details on how to process an exchange. Our Customer Loyalty Team is available 24/7 and more than happy to help!
How long does it take for me to get a refund?
Refund times will vary and are dependent on the time it takes to receive the returned package, For the vast majority of returns, it takes about 10-30 Business Days for us to get your package at the delivery center, inspect your return, process it into inventory, and complete your refund. In most cases, The payment will be refunded the way which you paid for your order.
What are your shipping and return policies?
VoVoDeal.com offers free shipping on most of orders placed on the website, with no minimum order sizes or special exceptions. Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment - you can feel confident that if you ordered it, you will receive it.
For assistance with your return or exchange, please contact the VoVoDeal.com Customer Loyalty Team. We are here for you 24 hours a day – 365 days a year.
Do I need to pay for the return shipping costs for my product in the event that my request for a refund or return is successful?
His is depends on the reason for your Return & Refund. If the reason falls under our 100% Guarantee Refund, VoVoDeal.com will be responsible for the return shipping costs. If the reason is due to the buyer simply changing their mind about keeping the product, the wrong item purchased, the buyer is responsible for the return shipping costs. For all other reasons, who is responsible for the return shipping fee will be determined on a case-by-case basis.