Dispatch & Delivery
What if I don't receive my delivery?
Check the tracking link in your shipping confirmation email or log in to your VoVoDeal.com account to check the status of your order.
If the product is showing as delivered, be sure our delivery provider didn't leave the product in a hidden location.
If you are still unable to find your order, Please contact us for help. Please have your order information ready for faster service.
If our delivery provider was unable to deliver your order, the tracking link will show Returned Back to Sender. The product will be returned to the delivery center and your payment will be refunded within 24 hours.
How soon will I receive my items after my order placed?
There are two key factors that will decide when you will receive your items.
1. Item Processing Time: The processing time is the time it takes for to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 1 to 3 working days, specified according to the item's stock status.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and the processing efficiency of the post office
Also, delivery may be delayed for holidays or natural accidents. If you want to communicate with us about shipping and service details, you can contact the Hicity Customer Service Team, we are available 24 hours a day, 365 days a year!